Privacy Policy

Effective Date: 20 Feb 2023

CashRall is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

  • Account Information: When you create an account with CashRall, we collect personal information such as your name, email address, phone number, and payment details.

  • Identification: To comply with regulations, we may require additional information such as government-issued identification or proof of address.

b. Transaction Information

  • Payment Data: We collect information related to your transactions, including payment method, transaction amount, date, and recipient details.

  • Cryptocurrency Transactions: For cryptocurrency transactions, we collect blockchain addresses and transaction IDs.

c. Technical Information

  • Device Information: We collect information about the device you use to access our services, including IP address, browser type, and operating system.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather information about your usage patterns.

d. Communication Information

  • Customer Support: When you contact customer support, we collect the content of your communications and any additional information you provide.

2. How We Use Your Information

a. Service Provision

  • Account Management: We use your personal information to manage your account and provide our services, including processing transactions and responding to inquiries.

  • Security: Your information helps us verify your identity, prevent fraud, and enhance the security of our services.

b. Legal Compliance

  • Regulatory Requirements: We may use your information to comply with applicable laws, regulations, and legal processes, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.

c. Communication

  • Notifications: We may send you transactional notifications, updates, and promotional materials via email or SMS.

  • Customer Support: We use your information to provide customer support and address any issues you encounter.

d. Analytics and Improvements

  • Usage Analysis: We analyze user behavior and preferences to improve our services and develop new features.

  • Personalization: Your information helps us tailor your experience, including content, recommendations, and advertisements.

3. Information Sharing and Disclosure

a. Service Providers

  • Third-Party Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, identity verification services, and cloud storage providers. These providers are contractually obligated to protect your information and use it only for the services they provide.

b. Legal Obligations

  • Law Enforcement: We may disclose your information to law enforcement, government authorities, or other third parties if required by law or if we believe such disclosure is necessary to protect our rights, property, or safety.

c. Business Transfers

  • Merger or Acquisition: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any changes in ownership or use of your personal information.

d. Anonymized Data

  • Aggregated Data: We may share anonymized and aggregated data with third parties for research, analysis, and marketing purposes. This data does not identify individual users.

4. Data Security

a. Security Measures

  • Encryption: We use encryption and other security technologies to protect your personal information during transmission and storage.

  • Access Controls: Access to your information is restricted to authorized personnel who need it to perform their job functions.

b. Data Retention

  • Retention Period: We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

  • Deletion: You may request the deletion of your account and personal information by contacting us. We will process your request in accordance with applicable laws.

5. Your Rights

a. Access and Correction

  • Right to Access: You have the right to access the personal information we hold about you.

  • Right to Correct: You can request corrections to inaccurate or incomplete information by updating your account settings or contacting us.

b. Opt-Out

  • Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions in the email. Note that you may still receive transactional or service-related communications.

c. Data Portability

  • Portability Requests: You have the right to request a copy of your personal information in a structured, machine-readable format.

d. Data Erasure

  • Right to Be Forgotten: You can request the deletion of your personal information, subject to our need to retain certain data for legal or operational purposes.

6. International Data Transfers

a. Cross-Border Transfers

  • Global Operations: CashRall operates globally, and your information may be transferred to, stored, and processed in countries outside your country of residence. We ensure that any such transfers comply with applicable data protection laws.

7. Changes to This Privacy Policy

a. Policy Updates

  • Notification: We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through our services.

  • Continued Use: Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

8. Contact Us

a. Questions and Concerns

  • Support: If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@cashrall.com